Online department store

Shipping Policy
We despatch your order once your payment has been authorised, so if you're paying by cheque, for example, your order will not be sent out until the cheque has arrived and then been cleared. Our normal delivery time is 5 to 7 working days after authorisation of credit card or cheque. Please note, however, that delivery to countries outside the UK or delivery of items dispatched directly from our suppliers may take longer. There may be some exceptions whereby we are unable to deliver certain items to European destinations. Please note a surcharge is applicable to all orders shipping to Eire and the Channel Islands. Northern Ireland: customers can select premium delivery providing the package is under 1kg. This service will take up to three working days. If the package is over 1kg, there is no premium delivery service available. If you select standard delivery to Northern Ireland the package will take 5-7 working days to arrive.

Tax Policy
Prices on screen include VAT at the UK rate. VAT will be deducted for VAT exempt orders (eg from the Channel Isles) and charged at the local rate for orders from Eire.

Payment Policy
You can pay using any of the major credit/debit cards, or the QVC Card, whether you order by phone, online or through QVC Active on Sky or Virgin TV; these are the simplest and quickest methods.You can also pay by cheque, building society cheque or crossed postal order, made payable to QVC. Please don’t send cash. And we’ll be able to process your order more quickly if you don’t use staples, or fold your cheque or postal order.

Return Policy
Every product sold by QVC is backed by our 30-day money-back guarantee. We want you to be satisfied with your purchase. However, if you change your mind about an item or would like to change the size or colour, simply return it within 30 days of receipt, in accordance with the return instructions and label enclosed with your order. We also recommend that you obtain proof of delivery. Where an item is too heavy to be returned via Royal Mail, please contact our Customer Service Representatives to arrange for collection by courier.